The old saying is if you have nothing nice to say, you shouldn’t say anything at all. Sadly too many people on the Internet forget about this golden rule. This means your company is always vulnerable to things like Twitter trolls.
We know happy customers mean loyal customers. But, when it comes to customer service, we either receive good customer service or poor customer service as usual. Now, as the future of work keeps booming and Customer Retention becomes a top priority, how can companies provide Proactive customer service, and how can Live Chat support their mission?
There are numerous businesses relying heavily on the infrastructure of the internet, how can your business manage support tickets?