For non-profit organizations, digital marketing can play a crucial role in promoting their cause, attracting volunteers and donors, and increasing their online presence. However, non-profit organizations often have limited budgets and resources, which can make it challenging to invest in digital marketing tools and campaigns.
We know happy customers mean loyal customers. But, when it comes to customer service, we either receive good customer service or poor customer service as usual. Now, as the future of work keeps booming and Customer Retention becomes a top priority, how can companies provide Proactive customer service, and how can Live Chat support their mission?